This Privacy Policy explains what personal data jatwin collects from Players and visitors, how that data is used, who it may be shared with, and what rights you hold in relation to your information. jatwin is committed to processing your data lawfully, transparently, and only for purposes that are necessary for the operation of the Platform.
1.1 For the purposes of this Policy, jatwin acts as the data controller in respect of personal data collected from Players and visitors to the Platform. As data controller, jatwin determines the purposes and means of processing your personal data and is responsible for ensuring that such processing complies with applicable data protection principles.
1.2 If you have any questions or concerns about how jatwin handles your personal data, or if you wish to exercise any of the rights described in Section 10, please contact the jatwin data team at: [email protected]. All data-related enquiries will be acknowledged within 5 business days and resolved within 30 calendar days of receipt.
2.1 jatwin collects only the personal data that is necessary for the purposes described in this Policy. The categories of data collected include the following:
| Category | Examples of Data Collected |
|---|---|
| Identity Data | Full name, date of birth, national identity document number (where verification is required) |
| Contact Data | Registered Bangladesh mobile number, email address (where provided) |
| Account Data | Username, encrypted password, account creation date, account status |
| Financial Data | Deposit and withdrawal transaction records, mobile financial service account reference (bKash/Nagad/Rocket/Upay), transaction amounts in BDT |
| Transaction Data | Betting history, game play records, bonus usage records, wallet balance history |
| Technical Data | IP address, device type, operating system, browser type and version, session timestamps |
| Usage Data | Pages visited, games launched, features accessed, session duration, clickstream data |
| Communications Data | Content of support communications sent to [email protected], chat logs where applicable |
2.2 jatwin does not collect sensitive personal data (such as racial or ethnic origin, religious beliefs, health data, or political opinions) as part of its standard account or verification processes.
3.1 Directly from you: When you register an Account, complete identity verification, make a deposit or withdrawal, contact support, or participate in promotions, you provide personal data directly to jatwin.
3.2 Automatically: When you visit or use the Platform, technical and usage data is collected automatically through server logs, cookies, and similar tracking technologies. This includes your IP address, device identifiers, and behavioural data regarding how you navigate the Platform.
3.3 From payment providers: When you initiate a payment via bKash, Nagad, Rocket, Upay, or a partner bank, jatwin receives transaction confirmation data from the relevant payment provider's API. jatwin does not receive or store your full mobile banking credentials or PIN.
3.4 From identity verification providers: Where jatwin requires identity verification before processing a withdrawal, a third-party verification provider may return confirmation data to jatwin confirming whether the submitted document matches the registered account details.
4.1 jatwin processes your personal data only where there is a valid legal basis for doing so. The table below sets out the primary purposes for which jatwin processes personal data and the corresponding legal basis for each:
| Purpose | Legal Basis |
|---|---|
| Creating and managing your Account | Performance of a contract with you |
| Processing deposits and withdrawals | Performance of a contract with you |
| Verifying your identity and age (18+ compliance) | Legal obligation; legitimate interest in fraud prevention |
| Detecting and preventing fraud, cheating, and multi-accounting | Legitimate interest in protecting the integrity of the Platform |
| Responsible gaming monitoring and interventions | Legitimate interest in player welfare; legal obligation |
| Sending service communications (account notices, security alerts) | Performance of a contract; legitimate interest |
| Sending promotional communications and bonus offers | Consent (you may withdraw consent at any time) |
| Improving Platform performance and user experience | Legitimate interest in developing and improving services |
| Maintaining financial records for anti-money-laundering compliance | Legal obligation |
| Responding to support enquiries and resolving disputes | Performance of a contract; legitimate interest |
4.2 Where jatwin relies on consent as the legal basis for processing (for example, for promotional communications), you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal. To withdraw consent for marketing communications, contact [email protected].
5.1 jatwin does not sell, rent, or trade your personal data to any third party for their own commercial purposes. Your data is shared only in the limited circumstances described below, and only to the extent necessary for the stated purpose.
5.2 Payment processors: To process deposits and withdrawals, jatwin shares the minimum necessary transaction data with bKash, Nagad, Rocket, Upay, and partner banking institutions. These providers act under their own privacy policies and terms of service.
5.3 Identity verification providers: Where age and identity verification is required, jatwin may share submitted document data with a third-party verification partner. Verification providers are contractually bound to use the data solely for verification purposes and not to retain it beyond the period necessary.
5.4 Game providers: To enable gameplay, technical session data (such as a player session token and wallet balance) is shared with game providers including Pragmatic Play, Evolution Gaming, Ezugi, Microgaming, NetEnt, and Spribe. These providers do not receive your full identity or contact data.
5.5 Fraud prevention and security services: jatwin may share IP addresses, device identifiers, and behavioural signals with fraud detection services to identify and prevent account takeover, collusion, and other malicious activity on the Platform.
5.6 Legal and regulatory requirements: jatwin may disclose personal data to competent authorities where required to do so by applicable law, court order, or regulatory direction. jatwin will notify the affected Player of such disclosure where legally permitted to do so.
5.7 Business transfers: In the event of a merger, acquisition, or sale of all or a substantial part of jatwin's assets, personal data held by jatwin may be transferred to the acquiring entity as part of that transaction. Players will be notified of any such transfer and of any material change in data processing practices that results from it.
6.1 All financial transactions on the jatwin Platform — including deposits via bKash, Nagad, Rocket, and Upay — are processed over encrypted connections. jatwin does not store your mobile financial service PIN, one-time password (OTP), or full account credentials at any point in the payment flow.
6.2 Transaction records, including deposit and withdrawal amounts in BDT, transaction reference numbers, and timestamps, are retained by jatwin for a minimum period of five (5) years from the date of the transaction. This retention period is necessary to comply with applicable anti-money-laundering record-keeping obligations.
6.3 Payment data is accessible only to authorised jatwin personnel whose roles require access for purposes such as payment reconciliation, fraud investigation, or customer support. Access is logged and audited regularly.
7.1 jatwin uses cookies and similar tracking technologies to operate and improve the Platform. Cookies are small text files stored on your device that help jatwin remember your session, preferences, and usage patterns.
7.2 The following types of cookies are used on the Platform:
7.3 jatwin does not use third-party advertising cookies or behavioural targeting cookies that track you across external websites. Tracking is limited to activity within the jatwin Platform itself.
7.4 Most web browsers allow you to manage cookie preferences through the browser settings menu. Disabling strictly necessary cookies may impair your ability to use the Platform. Disabling performance or functionality cookies will not prevent access but may reduce the quality of your experience.
8.1 jatwin retains personal data only for as long as it is necessary for the purpose for which it was collected, subject to any longer retention period required by applicable law. The following general retention periods apply:
8.2 At the end of the applicable retention period, personal data is securely deleted or anonymised in accordance with jatwin's internal data destruction procedures.
9.1 jatwin implements appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, or alteration. Security measures include, but are not limited to:
9.2 In the event of a personal data breach that is likely to result in a risk to the rights and freedoms of affected Players, jatwin will notify affected individuals without undue delay and will take all reasonable steps to contain and remediate the breach.
9.3 While jatwin takes data security seriously and implements strong protections, no online system is entirely risk-free. You are responsible for maintaining the confidentiality of your own Account credentials. If you suspect that your Account has been accessed without your authorisation, contact [email protected] immediately.
10.1 Subject to applicable law, you have the following rights in respect of your personal data held by jatwin:
10.2 To exercise any of the above rights, please submit your request in writing to [email protected]. Include your full name, registered mobile number, and a clear description of the right you wish to exercise. jatwin may request proof of identity before processing the request to prevent unauthorised access to another person's data.
11.1 The jatwin Platform is strictly for adults aged 18 years and above. jatwin does not knowingly collect or process personal data belonging to individuals under the age of 18. If jatwin becomes aware that personal data has been collected from a person under the minimum age, that data will be deleted and the associated account will be permanently closed.
11.2 If you are a parent or guardian and believe that a minor has created an Account on the Platform using false age information, please contact [email protected] immediately. Include as much detail as possible so that the account can be identified and closed promptly.
12.1 jatwin reserves the right to update or modify this Privacy Policy at any time. Where changes are material — for example, where new categories of data are collected or data is shared with new categories of third parties — jatwin will provide notice to Players via the registered mobile number or email address on their Account, or by displaying a prominent notice on the Platform, at least 14 days before the changes take effect.
12.2 For minor or administrative amendments (such as clarifications of existing language that do not alter the substance of the Policy), jatwin may update the Policy immediately without advance notice. The "last updated" date at the top of this Policy will always reflect the date of the most recent revision.
12.3 Your continued use of the Platform after the effective date of any amendment constitutes your acceptance of the revised Policy. If you do not accept the revised terms, you should cease using the Platform and may request account closure in accordance with the Terms & Conditions.
13.1 For all privacy-related queries, data subject access requests, or concerns regarding jatwin's handling of your personal data, please contact the jatwin support team. The team is available 24 hours a day, 7 days a week.
13.2 Contact email: [email protected]. Please include "PRIVACY REQUEST" in your email subject line so that data-related correspondence is directed to the appropriate team member. Standard queries will be acknowledged within 5 business days. Data subject access requests will be fulfilled within 30 calendar days.
13.3 For further information about your rights in relation to data protection, and for independent guidance on data privacy practices applicable in Bangladesh, you may contact the Bangladesh Telecommunication Regulatory Commission (BTRC) or seek independent legal advice.
Data Protection Commitments
Beyond the legal text above, here is a plain-English overview of the six core principles that guide how jatwin handles every piece of personal data it collects.
Every data exchange between your device and the jatwin Platform is protected by 256-bit SSL/TLS encryption. Your login credentials, payment details, and personal information are never transmitted in plain text.
jatwin collects only the data that is strictly necessary for account operation, payment processing, and regulatory compliance. No unnecessary personal data is requested, and no sensitive categories of data are collected as standard.
jatwin never stores your bKash, Nagad, Rocket, or Upay PIN or OTP. Payments are processed via official merchant APIs, and jatwin receives only a transaction confirmation reference — not your full mobile banking credentials.
jatwin does not sell, rent, or trade your personal data to advertisers or data brokers under any circumstances. Third-party data sharing is limited to payment processors, verification services, and game providers — and only for the purpose of delivering the Platform service to you.
You can request access to, correction of, or deletion of your personal data at any time. Data subject requests are acknowledged promptly and fulfilled within 30 days. jatwin treats privacy rights as a genuine obligation, not a checkbox exercise.
Personal data is not kept indefinitely. jatwin applies defined retention periods for every data category, after which data is securely deleted or anonymised. Financial records are kept for five years as required by applicable anti-money-laundering rules — and no longer.
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18+ only. Your data is protected. See our Terms & Conditions for full platform rules.
Privacy at a Glance